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Microsoft offers two AI-driven productivity tools for daily work: Copilot Chat and Copilot for Microsoft 365. Both are engineered to enhance productivity and streamline workflows, yet they serve different purposes and offer unique functionalities....
Microsoft offers two AI-driven productivity tools for daily work: Copilot Chat and Copilot for Microsoft 365. Both are engineered to enhance productivity and streamline workflows, yet they serve different purposes and offer unique functionalities....
Suppose you have upgraded to the enhanced voice experience (vNext) in Dynamics 365 Customer Service / Contact Center. In that case, you can empower your representatives to consult with or transfer voice calls to Microsoft Teams subject matter expe...
In today’s customer service landscape, virtual agents in text chats and voice calls have become quite common. However, it’s time to move beyond these faceless interactions and embrace virtual agents with a face that exhibit human-like behavior. V...
In recent weeks, we’ve gained the ability to collaborate in groups and teams on documents using Copilot. This new feature, Copilot Pages, has quickly become one of the most potent collaborative tools introduced. It allows multiple users to work to...
In today’s fast-paced digital world, the need for efficient and reliable tools has never been greater. Extending Copilot for Microsoft 365 and leveraging declarative agents are at the forefront of this evolution, offering users unparalleled produc...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.
